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Privacy Policy
In IMPORT ARRASATE, S.L. (hereinafter, “IASA”), we care about the personal data we process and the exact compliance with the current regulations applicable in this matter.
That is why we have developed this Privacy Policy (hereinafter, the “PRIVACY POLICY”) which regulates, in general, the collection and processing by IASA of the personal data that you provide as a user of the website accessible through the domain name www.ternuaexperience.com (hereinafter, the “WEBSITE”), including blog services, social networks, information services “Newsletter” or any other features that are available from time to time through the WEBSITE. All this without prejudice to the specific provisions established in certain sections, forms or services available on the WEBSITE in order to provide you with the relevant information and, where appropriate, to obtain your consent.
IASA reserves the right to modify the PRIVACY POLICY to adapt it to new legislative, jurisprudential and/or administrative developments, as well as to the practices developed at any time through the WEBSITE, taking into account your rights and interests at all times.
In any case IASA will provide you with the appropriate technical resources so that you can access the PRIVACY POLICY in order to give due compliance with the information obligations that we must observe in accordance with the applicable regulations on data protection.
1. Who is the Data Controller?
The person responsible for the processing of your data is IMPORT ARRASATE, S.L., a company with registered office in Arrasate-Mondragón (Gipuzkoa), Polígono Kataide Musacola, Pabellón 25, registered in the Commercial Register of Gipuzkoa in volume 1230, folio 150, page SS-4.588 and with C.I.F B-75125112.
For any question related to the PRIVACY POLICY and/or the treatment of your personal data you can contact us at the postal address indicated above and/or through the e-mail address lopd@ternua.com.
2. How did we obtain your data?
The data that we process in IASA have been obtained from you, through (i) the different forms that you fill out while browsing through the WEBSITE (e.g. registration as a user of the WEBSITE, forms used during the process of purchasing products through the WEBSITE, contact forms, forms relating to job offers and/or selection processes, etc.); or (ii) by sending an e-mail query.
In the event that the personal data provided belong to a third party, you guarantee that you have informed said third party of the PRIVACY POLICY and have obtained their authorization to provide their data to IASA for the purposes indicated below.
Additionally, we inform you of the possible processing of your social network data through the corporate profiles that IASA maintains available in each social network in which it is present, all under the terms and conditions established in each social network.
The provision of the data collected in the forms available on the WEBSITE is mandatory and failure to provide it will make it impossible to process your request, whether it refers to your registration as a user, obtaining information, subscribing to the “Newsletter” service or any other service available on the WEBSITE.
3. What type of data do we process?
The data that we process in IASA are those that you have provided us through the appropriate forms that we use to formalize our contact with you and / or via email, as well as those others that, where appropriate, we obtain through the corporate profiles of IASA in social networks in which we are present.
- In particular, at IASA we process the following categories of data, depending on the use you make of the WEBSITE:
- Identification and contact data (e.g. name, surname, ID, postal and e-mail address, telephone number, etc.).
- Identification codes and passwords as a registered user of the WEBSITE.
- Internet browsing data (e.g. IP address, visits to web pages, connections to wifi networks, etc.).
- Bank and economic transaction data related to the purchase of products through the WEBSITE.
- Data concerning the purchases you make through the WEBSITE, the delivery of the products purchased and complaints and / or claims in relation to them you can move them.
Also, the possibility has been enabled for you to share via Whatsapp WEBSITE content (specifically information about the products we offer through it), although it is only enabled for navigation through mobile devices.
IASA does not have access to the personal data of the sender or the recipient of such shipments so that in case you use this application to share WEBSITE content you will be solely responsible for sending and data processing arising from it, keeping IASA indemnified from any consequences that may arise from it.
For what purpose do we process your data and under what legitimacy?
The processing of your personal data pursues the following purposes:
- Manage and process your registration as a user, when possible.
- Manage access and use by you of the content and services that IASA makes available through the WEBSITE, including blog services, social networks or any other features that are accessible from the WEBSITE at any time.
- To process and manage the contracting of products, if any, formalized with IASA through the WEBSITE, manage the shipment of such products and, in general, maintain, manage and control the contractual relationship established with us as purchaser of our products.
- Process and manage the request for information, suggestions, complaints or claims made through the WEBSITE or email.
- Send you by different means, including electronic, commercial and advertising communications from IASA and other companies in the business group in which IASA is integrated, regarding products, services, offers, promotions and any other relevant information relating to such entities, provided that you have consented.
- Manage your subscription to our “newsletter” service and the sending of the corresponding electronic communications, provided that you have consented.
The processing of your personal data by IASA, in accordance with the applicable regulations, is based on your consent, given at the time of collection of your personal data that you voluntarily provide us through the mechanisms provided for this purpose on the WEBSITE.
We remind you that, at any time, you may revoke your consent freely and free of charge, under the terms indicated in Section 7 below.
To whom do we communicate your data?
We inform you that your personal data may be communicated to the following third parties:
- Agencies and Public Administrations to which, where appropriate, IASA has a legal obligation to communicate your data.
- When you have consented, entities of the business group in which IASA is integrated (duly identified in the following link), in order to meet your requests and queries and / or send commercial communications concerning these entities and their respective activities or products.
There are no plans for international transfers of your Data.
How long will we keep your data?
In general, personal data will be kept as long as you do not revoke your consent to the processing or request its deletion, as well as the time necessary to comply with the legal obligations that IASA must observe.
In any case, we inform you that IASA has established internal data purification policies aimed at controlling the retention periods of personal data in its possession, so that they may be canceled when they are no longer necessary and / or appropriate for the purpose for which they were collected.
What are your rights?
The applicable data protection legislation grants you a number of rights relating to your personal data that you may exercise during the processing of your personal data. These rights are indicated below:
- Access to your data: you have the right to access your data in order to know what personal data concerning you we are processing.
- Request rectification or deletion of your data: in certain circumstances, you have the right to rectify inaccurate personal data concerning you that are processed by us or, even, to ask us to delete them when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
- To request the limitation of the processing of your data: in certain circumstances, you have the right to ask us to limit the processing of your data, in which case we inform you that we will only keep them for the exercise or defense of claims as provided for in the applicable regulations on data protection.
- To the portability of your data: in certain circumstances, you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format, and to transmit it to another data controller.
- Object to the processing of your data: in certain circumstances and for reasons related to your particular situation, you have the right to object to the processing of your data in which case, we will no longer process them unless, for compelling legitimate reasons, or for the exercise or defense of possible claims, they must be kept.
You also have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
You may exercise these rights by sending a written request to IASA, at the postal address indicated in Section 1 or by sending an email to the address lopd@ternua.com.
Finally indicate that you can file a complaint with the competent supervisory authority (in Spain, the Spanish Data Protection Agency), especially when you have not obtained satisfaction in the exercise of their rights. You can contact this Authority through its web page: www.agpd.es.
Security measures
IASA will treat your data at all times in absolute confidentiality and keeping the mandatory duty of secrecy with respect to them, in accordance with the provisions of the applicable regulations on data protection, adopting for this purpose the necessary technical and organizational measures to ensure the security of your data and avoid its alteration, loss, treatment or unauthorized access, given the state of technology, the nature of the data stored and the risks to which they are exposed.
- Cookies policy
Additionally, we indicate that IASA has established a Cookies Policy that is accessible through the following link.